- Shipping & Returns
Shipping & Returns
As a general policy, we do not accept returns and have a list below of items/services/products that we will not consider returning. However, we want your experience to be the best possible. So, if there is an error or issue with your order or with an item you received, please Contact Us with your order number and details about the product/item/issue and we will see what can be done. You must do so within 14 days of receiving your items/order. If there was an error of our doing(you received an incorrect item, etc.), we will work with you to resolve the issue, including covering the shipping cost to return the item to us and shipping you a new/replacement item. However we take all issues case by case, and reserve the right to not do a return or replacement.
Items we will not consider returning:
- Live Bees, including queens, packages or nucs.
- Deposits for services or products.
- Registration fees, for example for classes that are within 1 week of class date.
- Personal, cosmetic or food items/products, for example soaps, salves or honey.
- Any product/item that is used and or open.
- Shipping/handling costs charged to you for your order.
If we approve your return, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All shipping is FOB Canandaigua NY. We can ship to the lower 48 states of the USA. We do NOT ship to international destinations without first receiving full payment via wire transfer. If you need something shipped to an international destination, Contact Us.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.